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Refurbify Buyer Protection

A structured payment, delivery, testing and support process on every order.

Refurbify is an online marketplace for buying and selling used/refurbished iPhones and computer parts.

Refurbify acts as an intermediary between buyers and sellers. Buyers pay Refurbify, sellers are notified after payment confirmation, products are delivered to buyers for inspection and testing, and seller payment is released through the Refurbify order process after buyer confirmation, subject to the applicable terms. Refurbify also provides a 30-day testing/warranty policy for eligible issues, including applicable refund or replacement support.

What buyer protection covers

  • ✓ Payment is made through Refurbify

    Buyers do not have to transfer money directly to an unknown seller. The order is paid to Refurbify and recorded against an order number.

  • ✓ Seller payment is released through the Refurbify order process

    Funds move to the seller through the platform's order process after the buyer's confirmation stage, not at the moment the buyer pays.

  • ✓ Buyers can inspect and test the received product

    Every order includes a testing window after delivery so the buyer can verify the hardware works as described.

  • ✓ Eligible product issues can be reported

    Issues are reported through the Claim Warranty page using the order number, or through customer support on call, WhatsApp or email.

  • ✓ Refund support

    Refunds for eligible issues are processed within 3-5 working days after the returned item reaches our facility and passes inspection.

  • ✓ Replacement support

    Where a replacement unit is available, an eligible claim can be resolved by replacement instead of refund.

  • ✓ 30-day testing/warranty policy

    Every product carries a 30-day testing warranty covering functional failures not caused by physical or liquid damage.

  • ✓ Customer support

    Support is available on call, WhatsApp and email for order, refund, warranty and seller questions.

The payment protection process

Refurbify's transaction process is designed to provide buyers with a structured payment and product-confirmation process before seller funds are released.

  1. 1

    Buyer pays Refurbify

    Payment for the order is made to Refurbify through the checkout flow (UPI to the Refurbify-listed payment account, with UTR and payment proof submitted in the order).

  2. 2

    Refurbify confirms payment

    The Refurbify team verifies the submitted UTR and payment proof against the order before the order moves forward.

  3. 3

    Seller ships the product

    Once payment is confirmed, the order is marked confirmed and the product is dispatched to the buyer's delivery address with tracking.

  4. 4

    Buyer receives the product

    Delivery status is visible on the order page, and the order is marked delivered once the buyer receives the item.

  5. 5

    Buyer tests the product

    The buyer inspects and tests the hardware after delivery, within the 30-day testing period.

  6. 6

    Buyer confirms satisfaction

    If the product matches its description and works as described, the buyer confirms the order. If it does not, the buyer raises a claim instead.

  7. 7

    Refurbify releases payment to the seller

    Seller payment is released through the Refurbify order process after buyer confirmation, subject to the applicable terms and policies.

You do not have to directly transfer payment to an unknown seller. Payment for your order is made to Refurbify and recorded against your order number.

If something is wrong with your order

  1. Raise a claim on the Claim Warranty page with your order number, or contact support.
  2. Describe the issue and share photos or a short video where relevant.
  3. Our support team responds within 24 hours and confirms whether the issue is eligible.
  4. Eligible issues are resolved by replacement where a unit is available, or by refund after the returned item reaches our facility and passes inspection.

Support: 9365329936 · support@refurbify.live

What is not covered

  • Cosmetic marks, scratches or wear that were clearly described and photographed on the product page. Refurbished hardware is sold in used cosmetic condition.
  • Physical damage, liquid damage, burnt connectors or damage caused by incorrect installation, over-volting or an unsuitable power supply after delivery.
  • Performance expectations that differ from the published specification of the part — for example expecting a higher-tier GPU's frame rates from a lower-tier model.
  • Claims raised after the 30-day testing window has closed, unless the product carries a separate longer warranty stated on its listing.

How Refurbify verifies sellers

Refurbify is a managed marketplace, not an open classifieds board. Hardware listed by third-party sellers goes through an approval queue before it can appear publicly: the seller's identity and contact details are recorded, the item's specification and condition are reviewed against the photos supplied, and the unit is bench tested for functionality before it is dispatched to a buyer. Listings that fail review are rejected and never reach the storefront. This is why payment is collected by Refurbify rather than paid straight to a seller — it keeps a single accountable party on every order.

Buyer protection FAQs

Is my money safe when I order on Refurbify?

Yes. Payment for an order is made to Refurbify and recorded against your order number, not transferred directly to an unknown individual seller. The seller is paid only after the order has been dispatched and the buyer protection window has been honoured, so there is always an accountable party if something goes wrong.

What happens if the product I receive is not as described?

Raise a claim on the Claim Warranty page with your order number within the 30-day testing window. Our support team responds within 24 hours. Eligible issues are resolved with a replacement where a tested unit is available, or a full refund once the returned item reaches our facility and passes inspection.

Does buyer protection cover refurbished and used products?

Yes. Every listing on Refurbify is refurbished or pre-owned hardware, and buyer protection applies to all of them. Each unit is bench tested before dispatch and its cosmetic and functional condition is described honestly on the product page.

How long do I have to test the product after delivery?

You get a 30-day testing window from the delivery date. Install the part, run it under normal load, benchmark it if you want to, and raise a claim within those 30 days if it does not perform as described.

Who pays for return shipping on an eligible claim?

For claims accepted under buyer protection — wrong item, undisclosed defect, dead-on-arrival hardware or a product that does not match the listing — Refurbify arranges and pays for the return pickup. Change-of-mind returns are handled under the standard Refund Policy.

How do I contact Refurbify about an order?

Support is reachable on WhatsApp and phone at the number listed on the site, and by email. Quote your order number so the team can pull up the order, payment record and testing report immediately.

Is Refurbify a scam?

No. Refurbify is a genuine online marketplace for refurbished computer hardware and iPhones, operating with a published address, a working support line, written refund, replacement and warranty policies, and a payment process that keeps the platform accountable for every order. Read the full trust and safety breakdown →

30-Day Testing / Warranty →Is Refurbify trusted? →How Refurbify works →Refund Policy →