Replacement Policy

If an eligible product issue is reported within the 30-day testing period, the claim can be resolved by replacement where a replacement unit of the same product is available.

Raise the claim from the Claim Warranty page with your order number and a description of the fault, along with photos or a short video where relevant. Our team responds within 24 hours.

The original unit is collected and inspected. Where no replacement unit is available, an eligible claim is resolved as a refund under the Refund Policy instead.

Physical damage, liquid damage and tampering are not eligible for replacement.