Question 1

Is Refurbify a scam?

Accepted Answer

No. Refurbify is a genuine online marketplace for used/refurbished iPhones and computer parts. Buyers pay through Refurbify, products are delivered by marketplace sellers, and seller payment is released through the platform's transaction process after the buyer's confirmation, subject to the applicable terms and policies.

Question 2

Is Refurbify legit and safe to buy from?

Accepted Answer

Refurbify acts as an intermediary between buyers and sellers of used/refurbished iPhones and computer parts. Payment for an order is made to Refurbify rather than directly to an unknown seller, the order is tracked through the platform, the buyer can inspect and test the product after delivery, and eligible issues can be reported for refund or replacement under the 30-day testing/warranty policy.

Question 3

How does Refurbify handle payments?

Accepted Answer

Payment is made to Refurbify at checkout. The payment reference (UTR) and payment proof are submitted with the order and verified by our team before the order is confirmed and dispatched. Seller payment is released through the Refurbify order process after buyer confirmation.

Question 4

What happens if my Refurbify order has a problem?

Accepted Answer

Raise a claim on the Claim Warranty page with your order number, or contact support on call, WhatsApp or email. We respond within 24 hours and confirm whether the issue is eligible for replacement or refund.

Question 5

How long does delivery take?

Accepted Answer

Orders are dispatched within 24 hours and usually delivered in 2-5 working days anywhere in India.

Question 6

Do you offer free delivery?

Accepted Answer

Yes. Free doorstep delivery is included on every order, with no minimum value.

Question 7

What payment methods do you accept?

Accepted Answer

We accept UPI, cards and net banking. Payment is confirmed on WhatsApp before dispatch.

Question 8

Are the products actually tested?

Accepted Answer

Every unit is bench-tested by our engineers before listing. Condition is described honestly.

Question 9

How do I claim warranty?

Accepted Answer

Raise a claim on the Claim Warranty page with your order number — we respond within 24 hours.

Question 10

What is covered under 30-day warranty?

Accepted Answer

Any functional failure not caused by physical or liquid damage is covered by replacement or refund.

Question 11

What is your return policy?

Accepted Answer

Return any item within 30 days if it is not as described. Free reverse pickup.

Question 12

How long do refunds take?

Accepted Answer

Refunds are processed within 3-5 working days after the item reaches our facility.

Question 13

What does 'Refurbished' mean?

Accepted Answer

Pre-owned hardware that has been cleaned, repaired if needed, and fully tested for performance.

Question 14

Why buy refurbished?

Accepted Answer

You save up to 60% versus new prices while getting tested hardware with warranty support.

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